Ocean World Travel Privacy Policy

Last Updated: 06/08/2026

Ocean World Travel respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• visit our website;
• make a booking;
• contact us;
• subscribe to marketing communications;
• interact with our services.

This policy applies to information collected online, by telephone, email, in our branches and through any other communication methods.

1. Who We Are

Ocean World Travel is an independent cruise specialist and travel agent.

For the purposes of UK data protection legislation, Ocean World Travel is the data controller responsible for your personal information.

Data Controller:

Ocean World Travel
[Insert Address]
[Insert Email]
[Insert Telephone]

2. Information We Collect

We may collect the following categories of personal information.

2.1 Information You Provide To Us

When you make a booking or contact us, we may collect:

• Full name
• Title
• Date of birth
• Gender
• Postal address
• Email address
• Telephone number
• Emergency contact details
• Passenger details
• Passport information
• Nationality
• Payment details
• Travel preferences
• Booking history

2.2 Travel Information

To arrange travel, we may process information relating to:

• Cruise bookings
• Cabin preferences
• Flight arrangements
• Hotel arrangements
• Transfers
• Excursions
• Loyalty memberships
• Special requests

2.3 Special Category Information

Some travel information may be considered sensitive personal data, including:

• Medical conditions
• Mobility requirements
• Accessibility requirements
• Dietary requirements
• Religious requirements

We only process this information where:

• you provide it voluntarily;
• it is necessary to arrange your travel;
• you give appropriate consent;
• or we are required by law.

2.4 Website Information

When you use our website, we may collect:

• IP address;
• browser type;
• device information;
• pages visited;
• search activity;
• booking journey information;
• cookies and similar technologies.

3. How We Use Your Information

We use your information to:

Provide Travel Services

Including:

• processing bookings;
• communicating with Suppliers;
• issuing documents;
• managing payments;
• arranging travel requirements.

Customer Service

Including:

• responding to enquiries;
• handling complaints;
• providing assistance before, during and after travel.

Improve Our Services

Including:

• improving our website;
• analysing customer behaviour;
• improving customer experience;
• developing new services.

Marketing

Where you have provided consent, we may send:

• cruise offers;
• newsletters;
• brochures;
• promotional communications;
• exclusive deals.

You can withdraw marketing consent at any time.

4. Who We Share Your Information With

To provide travel services, we may share your information with:

Cruise Lines

Including:

• cruise operators;
• cruise reservation systems;
• onboard service providers.

Travel Suppliers

Including:

• airlines;
• hotels;
• transfer providers;
• excursion providers;
• insurance providers.

Service Providers

Including:

• payment providers;
• website providers;
• booking system providers;
• IT providers;
• marketing platforms;
• analytics providers.

Authorities

We may disclose information where required by law, including:

• customs;
• immigration authorities;
• border agencies;
• government departments;
• law enforcement agencies.

5. International Transfers

Some Suppliers and service providers operate outside the UK.

Where your information is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

6. Payments

Payments are processed through secure third-party payment providers.

Ocean World Travel does not normally store complete payment card information.

Payment providers may process your information according to their own privacy policies.

7. Marketing Communications

Where you consent to receive marketing, we may contact you by:

• email;
• telephone;
• post;
• SMS where permitted.

You can unsubscribe at any time.

Every marketing email will contain an unsubscribe option.

8. Cookies

Our website uses cookies and similar technologies to:

• operate the website;
• remember preferences;
• analyse website performance;
• improve marketing effectiveness.

Cookies may collect information such as:

• pages visited;
• browsing behaviour;
• device information.

You can manage cookie preferences through your browser settings.

9. Website Analytics

We may use analytics services to understand how visitors use our website.

This helps us:

• improve website performance;
• understand customer journeys;
• improve advertising effectiveness.

10. Data Security

We take appropriate technical and organisational measures to protect your information.

These include:

• secure systems;
• access controls;
• staff training;
• encryption where appropriate;
• monitoring of systems.

However, no online transmission method is completely secure and we cannot guarantee absolute security.

11. How Long We Keep Your Information

We retain personal information only for as long as necessary.

This may include periods required for:

• legal obligations;
• accounting requirements;
• resolving disputes;
• maintaining business records.

12. Your Rights

Under UK data protection law, you may have rights including:

Right of Access

You can request a copy of the personal information we hold about you.

Right to Correction

You can request inaccurate information is corrected.

Right to Deletion

You may request deletion of information where appropriate.

Right to Restrict Processing

You may request limits on how we use your information.

Right to Object

You may object to certain processing, including direct marketing.

Right to Withdraw Consent

Where processing relies on consent, you may withdraw consent at any time.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first.

You also have the right to complain to:

Information Commissioner’s Office (ICO)

Website:
https://ico.org.uk

14. Third Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

You should review their privacy policies separately.

15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

16. Contact Us

If you have any questions about this Privacy Policy or how we use your information:

Ocean World Travel
132 Winchester Road, Chandler’s Ford, Hampshire, SO53 2DS
sales@oceanworldtravel.com
02380 714790