Ocean World Travel Booking Terms & Conditions

Effective Date: 06/08/2026
Last Updated: 06/08/2026

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1. DEFINITIONS

In these Booking Terms & Conditions, the following words and expressions shall have the meanings set out below unless the context requires otherwise.

“Ocean World Travel”, “we”, “our” or “us” means Ocean World Travel (ABTA Member F1234), acting as a retail travel agent for the suppliers of the travel arrangements advertised on this website.

“Customer”, “you” or “your” means the person making the booking and every passenger included within that booking.

“Lead Passenger” means the person making the booking who accepts these Terms & Conditions on behalf of every passenger named on the booking and confirms they have authority to do so.

“Booking” means any reservation, enquiry, booking request or confirmed travel arrangement made through Ocean World Travel by telephone, email, live chat, in person or via our website.

“Booking Request” means your submission of an online or offline booking prior to supplier acceptance.

“Booking Confirmation” means the written confirmation issued following acceptance of your booking by the relevant supplier.

“Supplier” means any cruise line, tour operator, airline, hotel, transfer provider, insurance provider, excursion operator or any other third party responsible for providing any part of your travel arrangements.

“Organiser” has the meaning given within the Package Travel and Linked Travel Arrangements Regulations 2018.

“Travel Arrangements” means any cruise, holiday, package holiday, flight, hotel, transfer, excursion or ancillary travel service booked through Ocean World Travel.

“Website” means all Ocean World Travel websites, mobile websites and online booking platforms operated by or on behalf of Ocean World Travel.

“Promotion” means any discount, offer, incentive, promotional code, onboard credit, complimentary item, upgrade, free gift or marketing campaign offered by Ocean World Travel and/or any Supplier.

“On Board Credit (OBC)” means any onboard spending credit offered by Ocean World Travel or a Supplier, subject to separate promotional terms.

“Working Day” means Monday to Friday excluding public and bank holidays in England.

References to legislation shall include any amendments, re-enactments or replacements of that legislation.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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2. ABOUT OCEAN WORLD TRAVEL

Ocean World Travel is an independent cruise specialist and acts primarily as a retail travel agent for the Suppliers whose travel arrangements are displayed and sold through our Website.

Unless expressly stated otherwise in your Booking Confirmation, Ocean World Travel is not the organiser of your holiday and does not provide the travel services itself.

Our role is to arrange bookings on your behalf with the relevant Supplier.

Your contract for the provision of your travel arrangements will normally be with the relevant Supplier or Organiser, whose Booking Conditions will apply in addition to these Terms & Conditions.

Copies of the relevant Supplier’s Booking Conditions are available on request and should be read carefully before making your booking.

Where Ocean World Travel acts as the organiser of a package holiday, this will be clearly stated within your Booking Confirmation.

Nothing within these Terms & Conditions affects your statutory rights.

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3. ACCEPTANCE OF THESE TERMS

By making a booking, submitting an online booking request, paying a deposit, making full payment, or otherwise instructing Ocean World Travel to make travel arrangements on your behalf, you confirm that:

• you have read these Booking Terms & Conditions;
• you agree to be legally bound by them;
• you have read and accepted the relevant Supplier’s Terms & Conditions;
• you are at least 18 years of age;
• you have authority to accept these Terms on behalf of every passenger included within the booking;
• all passengers agree to be bound by these Terms & Conditions and the Supplier’s Terms & Conditions;
• all information supplied by you is accurate and complete.

If you do not agree to these Terms & Conditions, you must not proceed with your booking.

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I would make the next section one of the most important in the whole document:

4. Website Use, Live Pricing & Booking Process

This is where we start protecting Ocean World Travel against:

• incorrect prices,
• API failures,
• supplier errors,
• promotions,
• technical glitches,
• bookings not confirming,
• website downtime,
• live availability,
• obvious pricing mistakes.

4. WEBSITE USE, LIVE PRICING & ONLINE BOOKINGS

4.1 Website Information

Ocean World Travel uses reasonable skill and care to ensure that the information published on this Website is accurate and up to date. However, the Website contains information supplied by third-party Suppliers, reservation systems and technology partners, including but not limited to cruise lines, airlines, hotels, tour operators and global distribution systems.

Whilst we make every effort to ensure accuracy, we do not warrant or guarantee that any information displayed on this Website is complete, accurate, current or error free at all times.

Information including, but not limited to:

• Prices
• Availability
• Cruise itineraries
• Sailing dates
• Port information
• Cabin descriptions
• Cabin grades
• Deck plans
• Ship facilities
• Restaurant information
• Entertainment
• Excursions
• Images
• Videos
• Promotional offers
• Included amenities
• Drinks packages
• Wi-Fi packages
• Dining packages
• Shore excursions
• Flight schedules
• Hotel information
• Transfer information

may change without notice.

Ocean World Travel accepts no liability for inaccuracies originating from information supplied by third parties.

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4.2 Live Pricing

Prices displayed on this Website are live prices supplied directly by third-party reservation systems.

Prices are subject to availability and may increase, decrease or be withdrawn without notice.

No price displayed on this Website constitutes an offer capable of acceptance.

Prices are merely an invitation for you to submit a booking request.

Prices are not guaranteed until:

• your booking has been accepted by the relevant Supplier;
• payment has been authorised;
• and a Booking Confirmation has been issued.

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4.3 Availability

All cabins, flights, hotels, transfers, excursions and ancillary services are subject to live availability.

Availability may change at any time without notice.

Items may sell out whilst you are browsing the Website, completing payment or after submitting your booking request.

Ocean World Travel cannot guarantee availability until your booking has been confirmed.

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4.4 Online Booking Requests

Submitting an online booking request does not create a legally binding contract.

Your booking request is an offer by you to purchase the selected travel arrangements.

Ocean World Travel reserves the right to:

• decline any booking;
• refuse any booking;
• reject any booking request;
• request further information;
• request additional payment;
• request identification;
• cancel any booking request before confirmation.

No contract exists until written confirmation has been issued.

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4.5 Booking Confirmation

Your contract will only come into existence once:

• the Supplier has accepted the booking;
• the booking has been confirmed;
• and Ocean World Travel has issued a Booking Confirmation.

Automatic confirmation emails acknowledging receipt of a booking request do not constitute booking confirmation.

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4.6 Pricing Errors

Despite our best efforts, errors may occasionally occur.

Ocean World Travel expressly reserves the right to correct:

• pricing errors;
• promotional errors;
• typographical errors;
• technical errors;
• system errors;
• supplier errors;
• human errors;
• API errors;
• currency conversion errors;
• tax calculation errors;
• software errors.

Where an error is discovered before confirmation, we may:

• correct the error;
• contact you with the correct price;
• offer an alternative;
• cancel the booking request;
• refund any monies paid.

Ocean World Travel shall not be obliged to honour any booking made using an obviously incorrect fare or promotion.

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4.7 Obvious Errors

If a reasonable person would recognise that a displayed price or promotion was clearly incorrect, Ocean World Travel reserves the right to cancel the booking prior to confirmation.

Examples include:

• missing digits;
• misplaced decimal points;
• duplicated discounts;
• incorrect onboard credit values;
• incorrect complimentary upgrades;
• technical faults;
• obvious pricing anomalies.

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4.8 Promotional Offers

All promotions displayed on this Website are:

• subject to availability;
• subject to withdrawal;
• subject to change;
• subject to the Supplier’s approval;
• subject to separate promotional terms.

Unless expressly stated otherwise:

Promotions cannot be:

• exchanged for cash;
• transferred;
• combined;
• backdated;
• applied retrospectively.

Ocean World Travel reserves the right to amend or withdraw promotions at any time prior to booking confirmation.

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4.9 Ocean World Travel Exclusive Offers

Ocean World Travel may occasionally provide exclusive offers including:

• onboard credit;
• complimentary gifts;
• discount vouchers;
• champagne;
• chocolates;
• parking offers;
• lounge access;
• dining experiences;
• upgrades.

Such offers remain entirely discretionary until confirmed in writing.

If a Supplier withdraws eligibility or refuses to honour an offer, Ocean World Travel reserves the right to amend or withdraw the relevant promotion.

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4.10 Third-Party Supplier Content

Descriptions, images, videos, deck plans and other marketing materials displayed on this Website are supplied by Suppliers.

Such content is provided for general guidance only.

Actual facilities, cabins, décor, entertainment and onboard experiences may differ.

Ocean World Travel accepts no liability for inaccuracies contained within Supplier-produced materials.

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4.11 Images

Photographs displayed throughout this Website are illustrative only.

Images may:

• show higher cabin grades;
• show artist impressions;
• show facilities unavailable during your sailing;
• include optional upgrades;
• include previous refurbishments;
• differ from the accommodation booked.

They should not be relied upon as an exact representation of your booking.

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4.12 Website Availability

Ocean World Travel does not guarantee uninterrupted access to this Website.

Access may occasionally be suspended due to:

• maintenance;
• software updates;
• technical faults;
• cyber attacks;
• supplier outages;
• telecommunications failures;
• events beyond our control.

We shall not be liable for any losses arising from Website downtime.

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4.13 Browser Compatibility

Customers are responsible for ensuring they are using a compatible device and internet connection.

Ocean World Travel accepts no responsibility for failed bookings resulting from:

• outdated browsers;
• unsupported software;
• customer device failures;
• internet connectivity issues.

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4.14 Duplicate Bookings

Customers must not submit multiple booking requests for the same travel arrangements unless they genuinely wish to make multiple bookings.

Ocean World Travel accepts no responsibility for duplicate bookings resulting from repeated submissions, browser refreshes, payment retries or customer error.

Where duplicate bookings are confirmed by the Supplier, normal cancellation charges may apply.

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4.15 Right to Refuse a Booking

Ocean World Travel reserves the absolute right to refuse any booking without providing a reason where permitted by law.

This includes, but is not limited to:

• suspected fraud;
• abusive behaviour;
• payment concerns;
• sanctions compliance;
• supplier refusal;
• pricing errors;
• technical failures;
• booking restrictions;
• regulatory obligations.

5. PAYMENTS, DEPOSITS & FINANCIAL TRANSACTIONS

5.1 Payment

A deposit or full payment is required at the time of booking, as determined by the relevant Supplier.

The amount of deposit payable varies between Suppliers, promotions and travel arrangements.

Certain promotional fares may require payment in full at the time of booking.

Failure to make payment when due may result in your booking being cancelled.

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5.2 Balance Payments

Where only a deposit has been paid, the remaining balance must be paid by the balance due date shown on your booking confirmation.

Failure to pay the balance by the due date may result in:

• cancellation of your booking;
• loss of your deposit;
• cancellation charges of up to 100%;
• loss of promotional offers;
• loss of cabin allocation.

Ocean World Travel is under no obligation to issue reminder notices before the balance due date.

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5.3 Payment Authorisation

Submission of payment does not constitute acceptance of your booking.

Where payment is authorised prior to Supplier confirmation, this does not guarantee that your booking has been accepted.

Should your booking not be confirmed, any monies paid will be refunded to the original payment method as soon as reasonably practicable.

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5.4 Payment Methods

We accept payment by the payment methods displayed on our Website at the time of booking.

Ocean World Travel reserves the right to amend accepted payment methods at any time.

Additional payment verification may be required before confirmation.

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5.5 Fraud Prevention

To protect our customers and suppliers, Ocean World Travel reserves the right to:

• verify payment details;
• request proof of identity;
• request proof of address;
• request proof of card ownership;
• delay processing whilst checks are completed;
• refuse any booking where fraud is suspected.

Failure to provide requested documentation may result in cancellation of your booking.

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5.6 Chargebacks

If a customer raises a chargeback or payment dispute after travel arrangements have been confirmed, Ocean World Travel reserves the right to recover any losses, administration costs, legal costs and Supplier charges incurred as a result of the dispute where the chargeback is found to be unjustified.

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5.7 Failed Payments

If any payment:

• fails;
• is reversed;
• is declined;
• is recalled;
• is cancelled by the card issuer,

Ocean World Travel reserves the right to suspend or cancel the booking until cleared funds have been received.

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5.8 Currency

All prices displayed are in Pounds Sterling (£) unless otherwise stated.

Some Suppliers may calculate charges using exchange rates determined by them.

Ocean World Travel accepts no responsibility for exchange rate fluctuations.

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5.9 Refund Processing

Where a refund is due, it will normally be processed back to the original payment method.

Refunds are subject to receipt of funds from the Supplier where Ocean World Travel acts solely as Agent.

Processing times may vary depending upon:

• Supplier processing;
• banks;
• payment providers;
• card issuers.

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5.10 Payment Errors

If a payment has been taken incorrectly due to a technical fault, Ocean World Travel reserves the right to refund, reverse or correct the transaction.

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6. PRICING, DISCOUNTS & PROMOTIONS

6.1 General

All prices displayed are subject to change until your booking has been confirmed.

Prices may increase or decrease at any time without notice.

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6.2 Taxes

Prices may include:

• Government taxes
• Port taxes
• Port expenses
• Airport taxes
• Security charges

These may change before departure where permitted under the Supplier’s Booking Conditions.

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6.3 Promotional Pricing

Promotional pricing may be withdrawn at any time without notice.

Once withdrawn, Ocean World Travel is under no obligation to honour expired promotions.

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6.4 Discount Codes

Discount codes:

• cannot be exchanged for cash;
• have no monetary value;
• cannot normally be combined with other promotions;
• may be withdrawn at any time;
• remain the property of Ocean World Travel.

Misuse of discount codes may result in cancellation of the booking.

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6.5 Promotional Mistakes

Should any promotion be displayed incorrectly due to:

• software faults;
• coding errors;
• supplier mistakes;
• human error;
• API failures;

Ocean World Travel reserves the right to withdraw the promotion before booking confirmation.

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6.6 Exclusive Discounts

Exclusive Ocean World Travel discounts are available only where specifically stated.

Discounts may:

• exclude taxes;
• exclude flights;
• exclude gratuities;
• exclude insurance;
• exclude upgrades.

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6.7 On Board Credit

Any onboard credit offered by Ocean World Travel:

• has no cash value;
• is non-transferable;
• cannot be exchanged for alternative benefits;
• is only available on eligible sailings;
• may be withdrawn where the Supplier withdraws eligibility.

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6.8 Supplier Promotions

Many promotions are supplied directly by cruise lines.

Ocean World Travel accepts no liability if:

• a Supplier withdraws an offer;
• eligibility changes;
• capacity limits are reached;
• the Supplier refuses the promotion.

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6.9 Combination of Offers

Unless expressly stated otherwise:

Only one promotional offer may apply to a booking.

Offers cannot normally be combined.

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6.10 Best Price

Ocean World Travel reserves the right to refuse any price match request.

Any future Best Price Guarantee shall be governed by separate published terms.

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7. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring all information submitted during the booking process is complete and accurate.

This includes:

• full legal names;
• dates of birth;
• passport details;
• nationality;
• contact details;
• email address;
• telephone number;
• emergency contact information.

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Customers are responsible for checking all booking confirmations immediately upon receipt.

Failure to notify Ocean World Travel of any errors promptly may result in amendment charges imposed by the Supplier.

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Customers must ensure they have sufficient travel documentation before departure.

Failure to travel due to missing or incorrect documentation shall remain the customer’s responsibility.

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Customers are responsible for complying with all Supplier booking conditions.

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Customers must ensure all passengers are medically fit to travel.

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Customers are responsible for arranging adequate travel insurance unless specifically included within their booking.

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Customers are responsible for ensuring all balance payments are received on time.

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Customers are responsible for checking:

• departure times;
• embarkation ports;
• flight schedules;
• cruise documentation;
• passport validity;
• visa requirements;
• health requirements.

These details may change after booking.

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7.1 Responsibility for Entered Information

Where the customer enters passenger details directly through the Website, Ocean World Travel shall not be liable for any costs, losses, delays or cancellation charges arising from inaccurate, incomplete or incorrectly entered information. It is the customer’s responsibility to ensure that all information submitted matches the relevant travel documentation, including passports and any required visas.

8. CHANGES, AMENDMENTS & CANCELLATIONS

8.1 Requests to Amend a Booking

Any request to amend a booking must be made by the Lead Passenger.

Ocean World Travel may require amendments to be submitted in writing, by email or through another method specified by us.

An amendment request shall not take effect until acknowledged by Ocean World Travel.

Submitting an amendment request does not guarantee that the requested amendment can be made.

All amendments remain subject to Supplier approval and availability.

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8.2 Amendment Charges

Amendments may incur:

• Supplier amendment fees;
• administration charges;
• fare increases;
• additional taxes;
• additional port charges;
• additional airline charges;
• additional hotel charges.

Where multiple amendments are requested, multiple amendment charges may apply.

Any increase in the holiday price resulting from an amendment shall be payable by the customer before the amendment is confirmed.

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8.3 Name Changes

Many Suppliers treat a name change as a cancellation and rebooking.

Customers should ensure all passenger names exactly match the relevant passport.

Ocean World Travel accepts no liability for losses arising from incorrect passenger names.

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8.4 Changes Requested by the Supplier

Following confirmation, the Supplier may change:

• cruise itinerary;
• ports of call;
• sailing times;
• embarkation ports;
• disembarkation ports;
• ship;
• cabin;
• flights;
• hotels;
• transfers;
• excursions;
• onboard facilities;
• entertainment;
• restaurants;
• included amenities.

Such changes are governed by the Supplier’s Booking Conditions.

Ocean World Travel acts solely as Agent and accepts no responsibility for such changes except where required by law.

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8.5 Customer Cancellation

Any request to cancel a booking must be made by the Lead Passenger.

Cancellation shall not take effect until received by Ocean World Travel during normal business hours.

Cancellation charges apply from the date your cancellation request is received.

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8.6 Cancellation Charges

Cancellation charges are determined by the relevant Supplier.

These charges may be:

• loss of deposit;
• percentage of holiday cost;
• full holiday cost.

Many Suppliers apply cancellation charges of up to 100%.

Customers remain responsible for any outstanding cancellation charges.

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8.7 Non-Refundable Items

Unless otherwise stated, the following may be non-refundable:

• deposits;
• administration fees;
• booking fees;
• airline tickets;
• insurance premiums;
• visa fees;
• service charges;
• amendment fees;
• supplier charges.

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8.8 Failure to Travel

Failure to:

• check in;
• board the ship;
• board the aircraft;
• join the cruise;
• arrive at the embarkation port;

shall normally be treated as a cancellation by the Supplier.

No refund may be payable.

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8.9 Missed Departure

Ocean World Travel accepts no responsibility where customers miss:

• flights;
• embarkation;
• transfers;
• connections;

through circumstances outside our reasonable control.

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8.10 Unused Services

No refund shall normally be given for any unused travel services including:

• meals;
• excursions;
• hotel nights;
• transfers;
• onboard credit;
• drinks packages;
• speciality dining;
• Wi-Fi packages.

unless expressly agreed by the Supplier.

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9. CRUISE ITINERARY CHANGES

Cruise itineraries are planned many months in advance.

For operational, weather, safety, security or commercial reasons, Suppliers may alter:

• ports of call;
• order of ports;
• overnight stays;
• sea days;
• arrival times;
• departure times;
• embarkation ports;
• disembarkation ports.

Ocean World Travel accepts no liability for such changes where made by the Supplier.

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9.1 Port Cancellations

Ports may be cancelled due to:

• weather;
• tides;
• industrial action;
• harbour congestion;
• local restrictions;
• government requirements;
• technical issues;
• security concerns.

No guarantee is given that every advertised port will be visited.

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9.2 Shore Excursions

Shore excursions are operated by the Supplier or third parties.

Ocean World Travel accepts no liability for:

• cancellation;
• substitution;
• delay;
• alteration;
• quality of excursions.

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10. CABINS

Cabin numbers may not be allocated until shortly before departure.

Guarantee cabins may result in allocation anywhere within the booked cabin category.

Ocean World Travel cannot guarantee:

• exact cabin location;
• deck;
• proximity to lifts;
• noise levels;
• view;
• bedding configuration.

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10.1 Cabin Changes

The Supplier reserves the right to change cabin allocation at any time before departure.

Ocean World Travel accepts no responsibility for such changes.

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10.2 Obstructed Views

Where a cabin is described as:

• partially obstructed;
• obstructed;
• restricted view;

the degree of obstruction may vary.

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10.3 Accessible Cabins

Accessible cabins are intended for customers requiring accessible facilities.

Suppliers reserve the right to require evidence of eligibility.

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11. SPECIAL REQUESTS

Special requests include, but are not limited to:

• dietary requirements;
• medical requirements;
• mobility assistance;
• adjoining cabins;
• low deck;
• high deck;
• twin beds;
• double beds;
• celebrations;
• wheelchair access.

All requests are subject to availability.

Special requests cannot be guaranteed unless confirmed in writing by the Supplier.

Failure to fulfil a request shall not constitute a breach of contract.

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12. FORCE MAJEURE

Ocean World Travel shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond our reasonable control.

Such events include, but are not limited to:

• war;
• terrorism;
• civil unrest;
• government action;
• travel restrictions;
• pandemics;
• epidemics;
• public health emergencies;
• industrial disputes;
• strikes;
• lockouts;
• severe weather;
• flooding;
• earthquakes;
• volcanic activity;
• fire;
• explosion;
• power failure;
• cyber attack;
• supplier insolvency;
• closure of ports;
• closure of airports;
• closure of airspace;
• acts of God;
• failures of communication networks.

Ocean World Travel shall not be responsible for any losses arising directly or indirectly from such events except where required by applicable law.

13. LIMITATION OF LIABILITY

13.1 Our Role as Agent

Unless expressly stated otherwise in your Booking Confirmation, Ocean World Travel acts solely as an agent for the Supplier providing your travel arrangements.

The Supplier is responsible for providing the travel services included within your booking.

This includes responsibility for:

• the cruise;
• flights;
• accommodation;
• transfers;
• excursions;
• onboard services;
• entertainment;
• facilities;
• meals;
• drinks packages;
• any other services provided by the Supplier.

Ocean World Travel does not own, operate or control the ships, aircraft, hotels, ports, excursions or other services supplied by third parties.

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13.2 Supplier Responsibility

The Supplier’s own Booking Conditions will apply to your travel arrangements.

The Supplier remains responsible for:

• the operation of the cruise;
• delivery of the travel services;
• changes to itineraries;
• cancellations;
• delays;
• refunds where applicable;
• compensation where legally required.

Customers should refer to the Supplier’s Booking Conditions for full details.

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13.3 Our Liability as Agent

Where Ocean World Travel acts as Agent, our responsibility is limited to:

• making the booking correctly based on the information provided by you;
• passing relevant information to the Supplier;
• providing reasonable assistance where required.

We are not responsible for the acts, omissions, failures or negligence of Suppliers or third-party providers.

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13.4 Exclusions

Subject to your statutory rights, Ocean World Travel shall not be responsible for any:

• loss of enjoyment;
• disappointment;
• inconvenience;
• loss of earnings;
• loss of opportunity;
• loss of business;
• loss of profits;
• indirect loss;
• consequential loss;
• additional expenses incurred by you.

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13.5 Supplier Performance

Ocean World Travel does not guarantee:

• the quality of services provided by Suppliers;
• the accuracy of Supplier descriptions;
• Supplier compliance with advertised facilities;
• Supplier staffing levels;
• availability of onboard facilities;
• entertainment schedules;
• dining arrangements;
• excursion availability.

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13.6 Maximum Liability

Where we are found liable for any loss arising from our own actions or omissions, our liability shall be limited to the amount paid to Ocean World Travel in respect of the booking, except where such limitation is prohibited by law.

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13.7 Nothing Excludes Statutory Rights

Nothing in these Terms & Conditions excludes or limits any liability which cannot lawfully be excluded or limited, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory consumer rights.

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14. CRUISE LINE TERMS & CONDITIONS

14.1 Supplier Conditions

Every cruise line has its own Booking Conditions which form part of your contract with that Supplier.

These may contain important provisions relating to:

• cancellation;
• refunds;
• medical requirements;
• passenger conduct;
• embarkation;
• luggage;
• liability;
• itinerary changes;
• refusal of carriage;
• health requirements.

Customers are responsible for reading and understanding the Supplier’s Booking Conditions.

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14.2 Cruise Line Rules

Customers must comply with all rules, policies and instructions issued by the Supplier.

This includes:

• safety instructions;
• security requirements;
• dress codes;
• smoking policies;
• alcohol policies;
• prohibited items;
• passenger conduct rules.

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14.3 Refusal of Carriage

A Supplier may refuse boarding or remove passengers where permitted under its Booking Conditions.

Reasons may include:

• safety concerns;
• health concerns;
• failure to meet documentation requirements;
• disruptive behaviour;
• non-compliance with instructions;
• security concerns.

Ocean World Travel accepts no liability where a Supplier refuses carriage.

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15. PASSPORTS, VISAS & TRAVEL DOCUMENTS

15.1 Customer Responsibility

It is your responsibility to ensure that you and all passengers hold valid:

• passports;
• visas;
• electronic travel authorisations;
• health documents;
• vaccination certificates;
• travel permits;
• other required documentation.

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15.2 Passport Validity

Passport requirements vary depending on your destination and nationality.

Requirements may change between booking and departure.

Ocean World Travel recommends checking current requirements with the relevant government authorities before travel.

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15.3 Failure to Travel

Ocean World Travel accepts no responsibility where you are unable to travel due to:

• an expired passport;
• incorrect documentation;
• missing visas;
• incorrect personal details;
• failure to meet entry requirements.

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15.4 Advice Provided

Any passport, visa, health or travel information provided by Ocean World Travel is intended as general guidance only.

You remain responsible for confirming requirements applicable to your own circumstances.

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16. HEALTH, MEDICAL CONDITIONS & ACCESSIBILITY

16.1 Medical Conditions

You must inform Ocean World Travel and the relevant Supplier of any medical condition, disability or accessibility requirement that may affect your ability to travel.

Failure to disclose relevant information may result in:

• refusal of travel;
• cancellation;
• additional charges;
• inability to provide assistance.

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16.2 Medical Fitness

Some Suppliers require passengers to complete medical forms or obtain medical clearance before travel.

The Supplier may refuse travel where it considers a passenger medically unfit.

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16.3 Accessibility Requests

Ocean World Travel will make reasonable efforts to communicate accessibility requests to Suppliers.

However, accessibility arrangements are subject to Supplier approval and availability.

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16.4 Wheelchairs and Mobility Equipment

Customers travelling with:

• wheelchairs;
• mobility scooters;
• medical equipment;

must notify Ocean World Travel before booking.

Restrictions may apply relating to:

• dimensions;
• weight;
• battery type;
• storage;
• transportation.

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16.5 Pregnancy

Cruise lines and travel Suppliers may impose restrictions relating to pregnancy.

Customers must check requirements before booking.

Ocean World Travel accepts no responsibility where travel is refused due to pregnancy restrictions imposed by Suppliers.

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17. TRAVEL INSURANCE

17.1 Recommendation

Ocean World Travel strongly recommends that all customers obtain suitable travel insurance before departure.

Insurance should cover, where appropriate:

• cancellation;
• curtailment;
• medical expenses;
• repatriation;
• baggage;
• personal belongings;
• travel disruption;
• missed departure.

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17.2 Medical Disclosure

Customers must disclose all relevant medical conditions to their insurer.

Failure to disclose information may invalidate insurance cover.

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17.3 Insurance Purchased Through Ocean World Travel

Where insurance is purchased through Ocean World Travel, the insurance provider’s own Terms & Conditions will apply.

Ocean World Travel acts as intermediary unless stated otherwise.

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18. COMPLAINTS

18.1 Before Travel

If you have any concerns before departure, please contact Ocean World Travel as soon as possible so that we can assist.

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18.2 During Travel

If you experience any problem during your holiday, you must report it immediately to:

• the Supplier;
• the cruise line;
• their representative;
• onboard customer services;
• local agent.

Giving the Supplier the opportunity to resolve problems during travel may reduce the impact and assist with any later complaint.

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18.3 After Travel

Complaints should be submitted in writing within a reasonable period after returning from travel.

Please provide:

• booking reference;
• passenger names;
• details of the issue;
• supporting evidence;
• correspondence with the Supplier.

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18.4 Supplier Complaints

Where your complaint relates to the travel services provided by a Supplier, Ocean World Travel will assist where reasonably possible but the complaint may need to be addressed directly to the Supplier.

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18.5 ABTA Alternative Dispute Resolution

Where applicable, customers may have access to ABTA’s Alternative Dispute Resolution scheme.

Further details are available from ABTA.

19. FINANCIAL PROTECTION & INSOLVENCY

19.1 Financial Protection

The financial protection applicable to your booking depends upon the type of travel arrangements purchased.

Where your booking qualifies for financial protection, details of the relevant protection will be provided within your Booking Confirmation.

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19.2 Package Holidays

Where Ocean World Travel acts as a retailer for a package holiday organised by another company, the financial protection arrangements are provided by the relevant package organiser.

The organiser is responsible for complying with applicable financial protection requirements.

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19.3 ATOL Protection

Where applicable, flight-inclusive packages may be protected under the ATOL scheme.

If your booking is ATOL protected, you will receive an ATOL Certificate confirming the protected arrangements.

The ATOL Certificate will explain:

• what is protected;
• who provides the protection;
• who to contact if the organiser fails.

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19.4 Cruise-Only Bookings

Many cruise-only bookings are not protected under ATOL.

Where applicable, financial protection may be provided through the relevant Supplier or other arrangements.

Customers should check their Booking Confirmation carefully.

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19.5 Ocean World Travel Insolvency

Ocean World Travel maintains applicable protection arrangements required for its business activities.

Details of any relevant protection will be provided where applicable.

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20. DATA PROTECTION & PRIVACY

20.1 Personal Information

Ocean World Travel collects and processes personal information required to arrange your travel arrangements.

This may include:

• name;
• date of birth;
• passport information;
• contact details;
• payment information;
• medical or accessibility information where provided;
• dietary requirements;
• special requests.

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20.2 Use of Information

Your information may be shared with:

• cruise lines;
• airlines;
• hotels;
• tour operators;
• transfer companies;
• insurance providers;
• payment providers;
• technology providers;
• government authorities where legally required.

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20.3 International Transfers

Some Suppliers operate outside the United Kingdom or European Economic Area.

Your information may therefore be transferred internationally where necessary to provide your travel arrangements.

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20.4 Special Category Data

Certain information, including:

• medical requirements;
• accessibility requirements;
• dietary requirements;

may be considered special category data under data protection legislation.

By providing such information, you consent to us sharing it with relevant Suppliers where necessary to provide your travel arrangements.

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20.5 Payment Information

Payment details are processed securely through approved payment providers.

Ocean World Travel does not store full payment card details unless required and permitted by applicable regulations.

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20.6 Data Retention

We retain personal information only for as long as necessary to:

• provide travel services;
• comply with legal obligations;
• resolve disputes;
• maintain business records.

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20.7 Privacy Policy

Further details regarding how we process personal information are contained within our Privacy Policy.

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21. MARKETING COMMUNICATIONS

21.1 Marketing Consent

Where you provide consent, Ocean World Travel may contact you regarding:

• cruise offers;
• promotions;
• newsletters;
• brochures;
• competitions;
• travel updates.

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21.2 Withdrawal of Marketing

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting Ocean World Travel.

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21.3 Customer Reviews

Where you provide a review, you agree that Ocean World Travel may use your review for marketing purposes.

This may include:

• website display;
• social media;
• brochures;
• advertisements;
• promotional materials.

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21.4 Review Accuracy

Reviews must represent genuine customer experiences.

Ocean World Travel reserves the right to remove reviews that:

• contain unlawful content;
• contain personal information;
• are abusive;
• are fraudulent;
• are unrelated to our services.

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22. WEBSITE TERMS OF USE

22.1 Website Access

Access to the Ocean World Travel website is provided on a temporary basis.

We reserve the right to:

• modify the Website;
• suspend access;
• remove content;
• discontinue features.

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22.2 Acceptable Use

You must not use our Website:

• unlawfully;
• fraudulently;
• to obtain unauthorised access;
• to introduce malicious software;
• to damage website functionality;
• to collect information without permission.

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22.3 Automated Access

You must not:

• scrape Website content;
• copy pricing data;
• extract inventory;
• use automated systems to access our Website;

without prior written permission.

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22.4 Website Security

Customers are responsible for maintaining the security of their own devices and accounts.

Ocean World Travel accepts no responsibility for losses caused by:

• customer device security failures;
• compromised email accounts;
• malware;
• phishing attacks.

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23. INTELLECTUAL PROPERTY

23.1 Ownership

All Website content belongs to Ocean World Travel or is used with permission.

This includes:

• logos;
• branding;
• text;
• graphics;
• designs;
• photographs;
• software;
• layouts.

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23.2 Use Restrictions

You must not copy, reproduce, modify, distribute or commercially exploit Website content without written permission.

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23.3 Supplier Content

Certain content displayed on our Website belongs to Suppliers and remains subject to their intellectual property rights.

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24. THIRD PARTY LINKS

24.1 External Websites

Our Website may contain links to third-party websites.

These links are provided for convenience only.

Ocean World Travel does not control and accepts no responsibility for:

• third-party websites;
• availability;
• content;
• accuracy;
• privacy practices.

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24.2 Supplier Websites

Links to cruise lines and Suppliers do not mean Ocean World Travel endorses or guarantees those websites.

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25. TECHNOLOGY, SYSTEMS & ONLINE SERVICES

25.1 Technology Providers

Our Website may rely upon technology supplied by third parties, including:

• booking engines;
• payment providers;
• reservation systems;
• API providers;
• hosting providers.

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25.2 System Errors

Ocean World Travel accepts no responsibility for errors caused by third-party technology providers.

This includes:

• incorrect availability;
• incorrect prices;
• failed searches;
• booking failures;
• delayed confirmations.

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25.3 Maintenance

We may carry out maintenance or updates which temporarily affect Website availability or functionality.

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26. ELECTRONIC COMMUNICATIONS

26.1 Email Communication

By booking with Ocean World Travel, you agree that communication may take place electronically.

This includes:

• booking confirmations;
• invoices;
• payment reminders;
• travel updates;
• promotional communications where consent has been provided.

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26.2 Customer Responsibility

Customers are responsible for ensuring:

• email addresses are correct;
• inboxes can receive messages;
• spam folders are checked.

Ocean World Travel accepts no responsibility where communications are not received due to customer email settings.

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27. SERVICE FEES

27.1 Charges

Ocean World Travel may apply service charges for certain services.

Any applicable charges will be communicated before the service is provided.

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27.2 Examples

Service charges may apply for:

• amendments;
• cancellations;
• duplicate documentation;
• special administration requests;
• ticket reissue;
• additional research requests;
• complex booking changes.

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27.3 Supplier Charges

Service charges applied by Ocean World Travel are separate from any charges imposed by Suppliers.

Customers remain responsible for both where applicable.

28. CUSTOMER CONDUCT & BEHAVIOUR

28.1 Respectful Communication

Ocean World Travel is committed to providing a professional and helpful service to all customers.

Customers are expected to communicate with our employees, representatives and suppliers in a reasonable and respectful manner.

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28.2 Unacceptable Behaviour

Ocean World Travel reserves the right to refuse service, restrict communication or terminate correspondence where a customer engages in unacceptable behaviour.

This includes, but is not limited to:

• threatening behaviour;
• abusive language;
• harassment;
• intimidation;
• discriminatory comments;
• repeated unreasonable demands;
• deliberately misleading information;
• fraudulent activity.

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28.3 Communication Restrictions

Where appropriate, Ocean World Travel may:

• limit communication to written correspondence;
• assign a single point of contact;
• decline further contact through certain channels.

This does not affect any statutory rights you may have.

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28.4 Supplier Conduct Requirements

Customers must comply with all Supplier rules relating to passenger conduct.

Suppliers may remove passengers or refuse travel where permitted under their own Terms & Conditions.

Ocean World Travel accepts no liability for actions taken by Suppliers in relation to passenger behaviour.

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29. ACCESSIBILITY & SPECIAL ASSISTANCE

29.1 Accessibility Information

Ocean World Travel aims to assist customers with accessibility requirements and will communicate relevant information to Suppliers where required.

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29.2 Customer Responsibility

Customers must provide accurate information regarding accessibility requirements before booking.

This includes:

• mobility limitations;
• wheelchair requirements;
• medical equipment;
• dietary restrictions;
• assistance requirements.

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29.3 Supplier Approval

Accessibility arrangements are ultimately subject to the approval and operational capabilities of the relevant Supplier.

Some ships, aircraft, hotels and destinations may have limitations.

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29.4 Wheelchair & Mobility Equipment

Customers travelling with mobility equipment must provide details before booking.

Suppliers may impose restrictions regarding:

• size;
• weight;
• battery type;
• charging requirements;
• storage;
• embarkation arrangements.

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29.5 Accessibility Changes

Facilities and accessibility arrangements may change due to:

• ship changes;
• refurbishments;
• maintenance;
• operational decisions.

Ocean World Travel accepts no responsibility for changes made by Suppliers.

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30. COMPETITIONS & GIVEAWAYS

30.1 Competition Terms

Where Ocean World Travel operates competitions or prize draws, separate competition terms will apply.

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30.2 Eligibility

Unless otherwise stated:

• entrants must be UK residents;
• entrants must meet any stated age requirements;
• employees and certain associated persons may be excluded.

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30.3 Prizes

Prizes:

• cannot normally be exchanged for cash;
• cannot be transferred;
• are subject to availability;
• may be substituted with an alternative prize of equivalent value.

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30.4 Supplier Restrictions

Where a prize includes travel, the relevant Supplier’s Terms & Conditions will apply.

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31. GIFT VOUCHERS

31.1 Gift Voucher Terms

Where Ocean World Travel offers gift vouchers, separate terms may apply.

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31.2 Use

Gift vouchers:

• may only be redeemed against eligible bookings;
• cannot normally be exchanged for cash;
• cannot be used to purchase other gift vouchers;
• may have expiry dates where stated.

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31.3 Lost or Stolen Vouchers

Ocean World Travel accepts no responsibility for lost, stolen or unauthorised use of gift vouchers.

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32. BROCHURES, EMAILS & MARKETING MATERIAL

32.1 Marketing Accuracy

Ocean World Travel makes reasonable efforts to ensure brochures, emails, advertisements and promotional materials are accurate.

However, information may change after publication.

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32.2 Supplier Information

Much of the information contained within marketing materials is provided by Suppliers.

Ocean World Travel accepts no responsibility for inaccuracies originating from Supplier information.

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32.3 Offers

All advertised offers are subject to:

• availability;
• eligibility;
• booking conditions;
• Supplier approval.

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33. COMPLAINT ESCALATION & DISPUTE RESOLUTION

33.1 Informal Resolution

We encourage customers to contact us first so that we can attempt to resolve any concerns.

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33.2 Written Complaints

Formal complaints should include:

• booking reference;
• passenger names;
• dates of travel;
• details of the complaint;
• supporting evidence;
• desired resolution.

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33.3 Investigation

We will investigate complaints fairly and respond within a reasonable timeframe.

Some complaints may require information from Suppliers before a full response can be provided.

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33.4 ABTA

Where applicable, Ocean World Travel participates in ABTA’s dispute resolution procedures.

Further details can be obtained from ABTA.

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34. GOVERNING LAW & JURISDICTION

34.1 Governing Law

These Terms & Conditions and any dispute arising from them shall be governed by English law unless you live in Scotland or Northern Ireland and choose the law applicable in those jurisdictions.

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34.2 Courts

You may bring legal proceedings in the courts of England and Wales, Scotland or Northern Ireland depending upon your place of residence and applicable legal rights.

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35. CHANGES TO THESE TERMS

35.1 Updates

Ocean World Travel reserves the right to update these Terms & Conditions from time to time.

The latest version will always be displayed on our Website.

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35.2 Existing Bookings

Changes to these Terms & Conditions will not normally apply retrospectively to bookings already confirmed unless required by law.

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36. SEVERABILITY

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision shall be removed or modified to the minimum extent necessary.

The remaining provisions shall continue to apply.

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37. ENTIRE AGREEMENT

These Terms & Conditions, together with:

• your Booking Confirmation;
• Supplier Terms & Conditions;
• applicable promotional terms;
• any additional written agreements;

form the agreement between you and Ocean World Travel.

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38. WAIVER

Failure by Ocean World Travel to enforce any provision of these Terms & Conditions shall not constitute a waiver of our right to enforce that provision in the future.

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39. ASSIGNMENT

You may not transfer your rights or obligations under these Terms & Conditions without our written consent.

Ocean World Travel may transfer or assign its rights and obligations where required as part of a business transfer, restructuring or legal requirement.

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40. CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, please contact:

Ocean World Travel
132 Winchester Road, Chandler’s Ford, Hampshire, SO53 4JA
02380 714790
sales@oceanworldtravel.com
Website: oceanworldtravel.com

41. EFFECTIVE DATE

These Terms & Conditions were last updated: 06/08/2026